Get answers to your questions.
How is my order being shipped?
All of our headstones are shipped safely crated in wooden boxes and shipped with common or freight carriers.
We can ship to cemetery’s, other business’s, or residences. Shipping to residences may incur an additional fee with freight carriers.
What are your support hours?
We are available Monday – Friday 9 am – 5 pm Eastern to assist you.
Please call, email, or live chat with any questions or concerns you may have.
How is the Headstone produced?
- During the ordering process, you select the artwork and text that will be applied to your Headstone.
- Your selected artwork and text is then sandblasted into the granite.
- A coat of paint is applied to the sandblasted areas on the marker. All grey markers will be painted black
and all other color markers will be painted white.
When will my order ship?
Signature Headstones offers FREE Standard Shipping in the continental USA. Shipping to Alaska and Hawaii requires an additional fee. Please note standard shipping is limited to business addresses. An additional fee is required for residential deliveries.
Contact us at firstname.lastname@example.org for an estimate.
Expedited shipping is available. Additional fees are required and are based on distance, time, location, and stone availability. Contact us email@example.com for an estimate.
How long will it take to receive my order once it ships?
Shipping times take between 1-7 business days depending on destination.
What is a Headstone? Is it the same thing as a tombstone?
Several terms are used to refer to Headstones. These include headstone, gravestone, marker, flat marker, grave marker, grass marker, memorial, monument and tombstone.
Does Signature Headstones install Headstones?
Signature Headstones does not install headstones. We manufacture and ship your stone to the residence, business or cemetery that you specify in your order.
For orders larger than flat 24″x12″x4″ (excluding Imperial Black), delivery drivers are NOT required to unload the stone from the truck. Someone MUST be present during delivery to sign for the stone and unload it from the truck.
Failure to comply may result in a failed delivery attempt and additional charges being billed to the purchaser.If the cemetery you have selected does not install the headstone there are usually local monument companies that can be contracted to do the installation work.
Most cemeteries require the family prior to the headstone being shipped pay any setting fees. It is the purchaser’s responsibility to pay all fees prior to shipment. Failure to pay applicable fees may result in the rejection of the delivery of your headstone.
Can I add a picture to my Headstone?
Yes, a picture can be added to any Headstone. Signature Headstones has a large selection of sizes and shapes of Ceramic Pictures as well as an option to add an engraved photo.
Note: Engraved photos can only be added to Imperial Black colored stones only.
How do I pay for my Headstone?
You may purchase a Headstone from our site with Visa, MasterCard, American Express, Discover, PayPal account, Google Pay, and Meta Pay.
Signature Headstones utilizes encrypted online credit card processing for your security. If you would prefer to speak with one of our representatives please call us at (800) 388-2853
Other payment options are available through our partnership with Affirm
Does the Price include shipping?
Yes, Free shipping in the continental USA.
How much is Lettering?
Unlimited lettering is included in price and well as design.
What is the average cost for setting stone?
Signature Headstones does not install the headstones it manufactures. Prices advertised on the Signature Headstones site do not include the cost of installation.
Inquire with your cemetery or local monument dealer on setting fees. Some cemeteries mat charge for endowment care of the headstone.
Common Flat Marker setting fees are $150-$500. Upright markers may range between $800-$1500.
Are there any additional fees?
All Headstones ordered include everything at one low price:
- Personalized Lettering (No per letter charge)
- Large selection of graphics and designs
- Shipping anywhere in the Continental United States
Ceramic or Engraved Pictures and Custom Artwork are available for an additional cost.
Layout proofs are also available for an additional fee of $80 and include 2 revisions.
Please Contact Us for more information and pricing.
The cemetery that the Headstone will be placed in may have a setting fee associated with installing your Headstone.
This fee is set by the cemetery and paid by you directly to the cemetery.
Please contact your cemetery for more information.